What should I do if I am not happy with the services of GMB Credit Union? 

Please tell us straight away. All member feedback is welcomed. If something has gone wrong and you are not happy, we will make every effort to put it right. We will also use this feedback to help improve our services for all members. We want to continue to provide GMB members with the best services we can. 

What will we do? 

We will acknowledge your feedback, investigate and deal with your issue in a professional manner. 

All our staff are trained to provide help in this area. You should expect a response within two working days. 

How do I complain? 

If you wish to complain direct to the Manager in writing, please use the following details:

Email: hans@gmbcreditunion.com   

Tel: 0161 486 1777 

Post: GMB Credit Union, Sinclair House, Cheadle Hulme, SK8 5AF 

NIVO:  Our messaging app is a convenient, fast and secure way to contact us.    


What if GMB Credit Union cannot deal with this matter? 

Please contact the Financial Ombudsman Service:

Tel: 0800 023 4567  

Web: www.financial-ombudsman.org.uk