We Are Delivering – How We’re Responding to Our Members’ Needs

Date: 06 October 2020

2020 has been a year of uncertainty and upheaval for so many people, and we’ve never been more aware of our crucial role in supporting GMB members.

With this in mind, we’ve taken the time to listen to your concerns, understand how we can help and expand our support options to make life a little easier for our community.

Read on to find out how we’ve responded to our members’ financial needs during the COVID-19 pandemic.


Implemented an enhanced loans package for changing times

In rapidly changing times, we understand the necessity to develop more affordable, flexible borrowing options, so they reflect the shifting needs of our community.

Working with our GMB colleagues, we’ve identified several ways we can help members support themselves and their families through the pandemic thereby avoiding the trap of high cost lenders.

As always, all of our loans are easy to apply for and allocated based on your financial circumstances, so you’ll never be stretched by a hefty loan that’s unmanageable for you to repay.

We now offer an enhanced member loan package reflecting the current needs of our community. Borrowing options now available to GMB Credit Union members include Consolidation Loans, Family Credit, Cash Flow accounts as well as enhanced Member Loans and Top Up loans.

If you need to borrow or restructure your existing borrowing we will do our very best to support you. Find out more about our enhanced member loans here.


Member Assistance

We have always been here to support members through whatever life has thrown at their finances.

When required we will be pleased to work with members on an individual member assistance package to help navigate the challenges. Assistance packages will vary depending on individual member circumstances and can include full access to savings or amending current savings plans; changes and extensions to loan repayment schedules; loan repayment breaks.

To prevent our members from experiencing any additional stress or worry, we’ve kept in regular contact to make them aware of their options and remind them of the ways we can help in difficult times.


GMBCU our secure messaging app

We’ve made it even easier and faster for our members to apply for loans and discuss account information thanks to GMBCU our secure messaging app which is available on iPhone and Android devices.

Whether you need to apply for a loan, talk through your options or access your financial records, use GMBCU it is the fastest, safest and easiest channel.

It’s completely secure, so your personal data will be safe at all times.  

Download the GMBCU app now from the Apple store or Google Play. 



Throughout the pandemic, we’ve been working hard to produce useful content to support you.

We’ve regularly updated our blog, so it’s full of useful information and advice. Articles cover issues like improving your credit score, managing your mental health through financial adversity and how the current climate can affect your financial situation.

As well as our blog, we’ve been posting regular content on our social media channel, to stay connected to our members and interact with you on the platforms you enjoy using. All of our social content is designed to inform and assist you, and our social media team is always on hand to answer any questions you might have.

If there’s any topic we haven’t explored on our blog or social media which you’d find useful, please contact us so we can work on it.


Here for you, whenever you need us

We are working as normal from the GMBCU office whist obviously adhering strictly to the latest Covid guidelines to protect staff.

So as the epidemic continues, we will be with you every step of the way to provide the financial assistance and supporting information you may need.

If you’re looking for an affordable loan or wish to discuss you changing financial circumstances, contact us on 0161 486 1777 or on info@gmbcreditunion.com  we will be pleased to assist.